Refund & Returns Policy

We want you to be happy with your Pawsglad order. In addition to your statutory rights, we offer a 30-day return policy, meaning you may request a return within 30 days of receiving your order.

30-Day Returns

To request a return, contact us at info@pawsglad.com with your order details.

For returns made under our voluntary 30-day return policy after the statutory cancellation period has expired, items must be unused, in resalable condition and, where reasonably possible, returned with their original packaging.

Returns must be authorised before they are sent back. Please do not send products to us without contacting us first.

Once your return has been approved, we will provide instructions on where and how to return your order.

UK Online Order Cancellation Rights

If you are a UK consumer purchasing online, you have the legal right to cancel your order without giving a reason within 14 days of receiving the goods.

After notifying us that you wish to cancel, you have a further 14 days to return the goods.

You may inspect and handle the goods as you would reasonably be able to do in a shop. If the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may make a reasonable deduction from the refund to reflect any reduction in value.

Unless the item is faulty, damaged, incorrect, or we have agreed otherwise, you are responsible for the direct cost of returning an unwanted item.

Where your statutory right to cancel applies, we will also refund the cost of our standard delivery option. Additional amounts paid for premium or express delivery are not required to be refunded beyond the cost of standard delivery.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If an item is faulty, damaged, not as described or you receive the wrong item, contact us as soon as possible at info@pawsglad.com so we can investigate and put things right.

Your statutory rights in relation to faulty, damaged or misdescribed goods are not affected by this policy.

Where a return is required because an item is faulty, damaged or incorrect, Pawsglad will cover the reasonable return costs.

Exceptions / Non-Returnable Items

Certain products may not qualify for change-of-mind cancellation rights, including:

• personalised or custom-made products;
• perishable goods;
• sealed goods which are not suitable for return for health or hygiene reasons once unsealed;
• other products excluded from cancellation rights by applicable law.

These exclusions do not affect your rights where an item is faulty, damaged or not as described.

Please contact us at info@pawsglad.com if you are unsure whether an item can be returned.

Sale Items

Items purchased during a sale or promotion are subject to the same statutory consumer rights as full-price items.

Exchanges

If you would like a different item, the quickest option is normally to return the original item in accordance with this policy and place a new order.

Refunds

Once we receive your return, we will inspect it and confirm the outcome by email.

Where a refund is due under your statutory cancellation rights, it will be processed within 14 days of receiving the returned goods or receiving evidence that the goods have been sent back, where applicable.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to show the refund in your account.

Return Address

Please contact us at info@pawsglad.com before returning any item. We will provide the appropriate return instructions and return address.

Contact

For any questions about returns or refunds, contact us at:

info@pawsglad.com