Shipping Policy

At Pawsglad, we strive to offer a seamless shipping experience. Please review the following policy to understand how we handle shipping and delivery of your orders.

1. Shipping Locations
We currently ship to the United Kingdom and selected international locations. "If we do not currently ship to your country, this information will be displayed at checkout. We apologise for any inconvenience and appreciate your understanding."

2. Processing Time

• Orders are processed within 1-3 business days after payment verification.
• Processing times may be extended during peak periods or due to unforeseen circumstances (e.g., holidays, public events).

3. Shipping Rates & Delivery Estimates

• Standard Shipping (UK): 3-5 business days
• Express Shipping (UK): 1-2 business days
• International Shipping: Varies based on location. Estimated delivery time: 7-14 business days.

Delivery times are estimates and may be subject to delays due to customs or local postal services for international shipments.

4. Order Tracking
All orders come with a tracking number. Once your order is shipped, you will receive an email with tracking details.

5. Shipping Carriers
We use trusted carriers, including Royal Mail, DPD, and DHL, to ensure your order is delivered safely and on time.

6. Customs, Duties, and Taxes
For international shipments, Pawsglad is not responsible for any customs fees or import duties imposed once the package reaches the destination country. All additional charges for customs clearance must be paid by the recipient.

7. Missing or Lost Packages
If your order hasn’t arrived within the estimated delivery period, please contact us at info@pawsglad.com. We will assist with investigating the status of your package.

8. Address Errors
Please double-check your shipping address when placing an order. Pawsglad is not responsible for packages shipped to an incorrect or incomplete address provided by the customer.

9. Shipping Policy Updates
This policy is subject to change. For the most recent version, please refer to our website.

Contact Us
For any questions related to shipping or if you need further assistance, please contact our support team at info@pawsglad.com.