Shipping Policy

At Pawsglad, we aim to make every delivery simple, reliable and transparent. Please review the information below before placing your order.

1. Shipping Locations

We currently ship throughout the United Kingdom.
Any additional destinations available for delivery will be shown at checkout.

2. Order Processing

Orders are normally processed and dispatched within 1–2 business days after payment has been successfully confirmed.

During particularly busy periods, public holidays or circumstances outside our control, processing may take slightly longer.

3. UK Delivery

Standard UK Delivery: typically 2–3 working days after dispatch.
Express UK Delivery: typically 1 working day after dispatch, where available.

Delivery estimates are not guaranteed and may occasionally be affected by carrier delays, severe weather, public holidays or other circumstances outside our control.

4. Order Tracking

Where a tracked delivery service is used, you will receive tracking information by email once your order has been dispatched.

5. Delivery Carriers

We use trusted UK delivery carriers, including Royal Mail, and may use other reputable carriers where appropriate for the size, weight or destination of an order.

6. International Orders

Where international delivery is available at checkout, delivery times, shipping charges and any applicable customs or import requirements may vary by destination.

Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes or fees charged by the destination country.

7. Missing or Delayed Orders

If your order has not arrived within the expected delivery period, please contact us at info@pawsglad.com and we will investigate the shipment with the relevant carrier.

8. Delivery Address

Please check your delivery address carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible at info@pawsglad.com. We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made once an order has been processed or shipped.

9. Changes to This Policy

We may update this Shipping Policy from time to time. The latest version will always be available on our website.

Contact Us

For any questions regarding shipping or delivery, please contact us at info@pawsglad.com.